Operations Manager for system-driven and roi focused founders
Turn Operational Chaos into a Scalable, KPI-Driven Execution Engine
Queenzae De la Paz designs and implements structured operational systems that align priorities, automate accountability, and build performance visibility dashboards—so founders and leadership teams can scale with clarity, not burnout.
Free 30-minute call to map your biggest bottlenecks and next best moves.
Designed for founders, CEOs, and leadership teams who are ready to run operations like a high-performing engine—not a collection of ad-hoc tasks.
Typical clients: Global tech-enabled businesses, agencies, and service companies between 5–20 team members.
- Reduce founder bottlenecks with clear delegation and accountability.
- Make better decisions with live KPI and performance dashboards.
- Align teams around priorities, not noise and reactive work.
- Create documented, repeatable processes that scale with your revenue.
Tools & Tech Stack
Built on tools your team already knows—optimized for performance.
Where possible, Queenzae leverages your existing stack to reduce change fatigue and speed up adoption. When new tools are needed, they’re chosen for scalability and ease of use.
Example deliverables: dashboard workspaces, SOP libraries, ClickUp or Notion spaces, automated workflows, reporting packs, and meeting templates.
Google Workspace
Sheets, Docs, and Slides for lightweight reporting and collaboration.
Microsoft & Power BI
Word, Excel, PowerPoint, Outlook, Teams, and Power BI for robust reporting and dashboards.
SharePoint, ClickUp & Notion
Centralized hubs for SOPs, projects, and knowledge management.
Zapier & Make
Automation workflows to reduce manual updates, notifications, and data entry.
WORK SAMPLES
Milestones Monitoring
I created a Gantt chart as attachment to the potential client for the proposed minerals laboratory establishment in the Philippines.
Quality Risk and Opportunities Assessment
Updated risk level assessment based on follow-ups done to address identified risk with approved countermeasures as discussed on the teams meeting
Budget Alignment and Revenue Forecasting
Cooperated with the Senior business development manager to input forecasted revenues, operating expenses to calculate for the Margin
Project Dashboards
I created a gannt chart as attachment to the potential client for the proposed laboratory establishment in the Philippines.
Updating of documented SOP's and uploading them to Sharepoint.
Tracking changes in operations that could affect the SOPs and edit SOPs with the deligated person-in-charge to maintain accuracy and effectiveness
Created a 1 pager summary from all data gathered from sales
Presented 1 pager summary of all information needed by founder to decide on campaigns to be used by marketing.
CASE STUDIES (real work scenarios)
APPLICATION FOR THE PRE-BORDER TECHNICAL VERIFICATION TESTING, INSPECTION, AND CERTIFICATION COMPANIES
1️⃣ Problem
Accreditation delayed due to disorganized compliance documents
No standardized records or KPI tracking
2️⃣ Diagnosis
No structured document turnover process, no templates or centralized document control, high risk of errors, duplication, and delays
3️⃣ System Designed
Structured compliance management system, controlled SharePoint with assigned PIC ownership, standardized templates and secure submission archive. Weekly KPI tracking + structured regulatory email protocol
4️⃣ Execution
Cleaned and standardized all documents, centralized files in secure repository and submitted complete accreditation package with formal documentation
5️⃣ Results
On-time submission, fewer compliance errors, and improved traceability and accountability
6️⃣ Business Impact
Enabled legal expansion of services, increased revenue by 30%
Reduced regulatory risk and strengthened credibility
PLANNING AND ESTABLISHMENT OF NEW FACILITY
1️⃣ Financial Visibility & Margin Control
Implement revenue, cost, margin, and cash flow tracking.
Create KPI dashboards and structured monthly financial reporting.
Prevent risky, unmanaged growth.
2️⃣ Process & SOP Architecture
Document workflows and standardize templates.
Define approval flows and centralize document control.
Reduce founder bottlenecks and operational errors.
3️⃣ Accountability & Delegation Framework
Define roles and PIC ownership.
Implement task tracking and weekly performance reviews.
Improve ownership and reduce leadership overload.
4️⃣ Compliance & Risk Governance
Establish compliance trackers and audit repositories.
Monitor deadlines and risk exposure.
Protect the company from legal and regulatory shutdown risks.
What’s Slowing You Down
If growth feels heavy, your operations are the bottleneck— not your ambition.
Chaos & inefficiency
Work happens across email, chat, and spreadsheets with no unified system. Deadlines slip, tasks are duplicated, and fires never stop.
No scalable systems
Everything depends on a few key people remembering what to do. As you grow, quality drops, onboarding drags, and errors increase.
Poor performance visibility
You don’t have clear KPIs, leading & lagging indicators, or dashboards. Decisions feel like guesses instead of data-backed calls.
Founder bottleneck
Everything flows through you. You approve, decide, and unblock—leaving no time to think strategically.
Time misallocation
High-value people spend their days chasing updates, attending unstructured meetings, and doing work someone else should own.
Communication breakdown
Updates live in different tools. Teams misinterpret priorities. Work gets re-done because expectations weren’t clear.
Priority misalignment
Teams are busy, but not always on what matters most. There’s no clear operating plan that ties daily work to revenue and profit.
How It Works
A clear, remote-friendly engagement from first call to ongoing optimization.
Queenzae works with leadership teams across time zones. Expect a structured process, clear deliverables, and minimal disruption to your day-to-day operations.
Step 1: Operations Strategy Call
30–45 minutes to understand your model, goals, and current bottlenecks. We’ll identify where systems will create the fastest ROI.
Outcome: A recommended scope and focus areas for your engagement.
Step 2: Diagnostic & Design
Deep-dive into your workflows, tools, reporting, and team structure. Then design a tailored operating system and implementation plan.
Outcome: A clear blueprint of systems, KPIs, and processes to implement.
Step 3: Implementation & Optimization
Systems are built, documented, and rolled out with your team. Queenzae leads training, refinements, and early-stage optimization.
Outcome: A live, systemized operating model with dashboards and accountability in place.
Most engagements run between 4–12 weeks depending on scope. For ongoing ops leadership, longer-term retainers are available for qualified teams.
Certificates
Pricing & Fit
Minimum engagement 1,500 USD. Designed for teams serious about ROI.
Every project is scoped based on team size, complexity, and desired outcomes. As a rule of thumb, operations work should pay for itself in efficiency gains, reduced errors, and improved decision-making within months—not years.
Best fit if:
• You lead a team of 5–100 people
• You’re ready to invest at least 1,500 USD
• You want measurable, system-level change—not one-off fixes
On your strategy call, we’ll confirm whether a sprint, full implementation, or ongoing ops leadership is the best fit—or recommend an alternative if not.
Client Outcomes
Real operational change, not just prettier dashboards.
Below are sample outcomes from past engagements. Your specific results will depend on your model, team, and execution—but the focus is always measurable improvement.
“Within eight weeks, we moved from ad-hoc tasks in chat to a fully documented system in ClickUp. Our leadership meetings went from 90 minutes of status updates to 30 minutes of decisions.”
COO, Global Marketing Agency
“The dashboards Queenzae built finally gave us clarity on which services were actually profitable. We reallocated our team, trimmed low-ROI work, and improved margins within a quarter.”
Founder, B2B SaaS Company
“We were growing quickly but drowning in miscommunication. After restructuring our meetings and documenting core processes, handoffs became smooth and our leadership team got their evenings back.”
CEO, Remote Service Company
FAQ
Answers to common questions from global leadership teams.
If you don’t see your question here, you can ask directly on your strategy call.
Do you work remotely with global teams?
Yes. Most engagements are fully remote and designed for distributed teams across multiple time zones. Communication happens through video calls, structured documents, and your existing tools (e.g., Teams, Slack, email).
What kind of ROI should we expect?
While every business is different, clients typically see a combination of time savings for leadership, fewer errors and rework, clearer decision-making, and improved throughput on high-value projects. During the strategy call, we’ll estimate potential ROI based on your current challenges.
How involved does our team need to be?
Key leaders are involved in initial discovery and decision-making. From there, Queenzae drives much of the design, documentation, and implementation, with your team providing input and feedback at defined checkpoints.
Can you work with our existing tools?
In most cases, yes. The priority is fit-for-purpose systems, not new software. If your current tools are a blocker, we’ll recommend alternatives and support the transition in a structured way.
What is the typical timeline?
Short sprints start at 2–3 weeks, while full systems implementations often range from 6–12 weeks depending on complexity, number of teams involved, and the depth of documentation required.
What happens after the initial project?
You can either continue with your team running the system independently, or engage Queenzae on a retainer basis for ongoing optimization, leadership support, and new system rollouts.
Ready to run your company on systems, not heroics?
Book an Operations Strategy Call with Queenzae De la Paz to diagnose your current bottlenecks and map out a practical path to scalable, KPI-driven operations.
- Clarify which systems will unlock the most immediate ROI.
- See how your priorities, metrics, and tools can work together.
- Decide if a 1,500+ USD engagement is the right next move for your team.
No obligation. If there isn’t a clear ROI case, we’ll say so.
Book your call
Use the scheduler below to reserve a time that works for you.
Note: Minimum engagement is 1,500 USD. If you’re earlier-stage or exploring, you’re still welcome to book—we’ll help you decide on the right timing.